All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure. Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like iDeal, Visa, Mastercard, and American Express.

Name registered: NICOTEX B.V.
Chamber of Commerce number: 76687198
VAT Number: NL860748911B01

We ship orders on every business day, this means your package will most likely always arrive the next business day. Shipping abroad can take up to 14 business days. Of course, in many cases this will be much faster. Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout. Here are the full details of our Shipping Policy.

Yes, we offer free shipping for all orders in The Netherlands that are above 80 euros. Check the cart to see the current deal on free shipping.

Yes, we ship our products all over the globe. Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here. If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

For orders where the return period has expired, returns can only be made in our store.

Orders placed before 5:00 PM are shipped the same day and typically delivered the next day. Orders placed on weekends or public holidays will be shipped the following working day.

Delivery within Germany and the rest of Europe typically takes 2–5 working days. For international shipping (including North America, South America, and Australia), please allow 5–10 working days.

We use GLS as our shipping carrier. You will receive a Track & Trace link with your order confirmation. You can also find your tracking information in your customer account and on https://gls-group.com/BE/vl/pakket-volgen/.

You can return your order within 14 days to get your order refunded. If this period has been passed, please reach out to info@nolson.nl.

All our products are subject to quality control. Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects. It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

If you would like to receive more information or just get in contact with us. You could always ask for some help.

Of course it is not supposed to happen that your item is damaged, if this has happened please contact our customer service. All details for this are on our contact page, then we will provide help as soon as possible!

Yes, we offer full and partial refunds. Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

We at NØLSON would like to deal with the environment in a more conscious way and are therefore committed to a more sustainable return process. A return can be started for €7.99 and a label can be downloaded via the returns portal.

Your order will first be returned to our warehouse. After that, we’ll carefully repack it using fresh packaging materials. This way, we can make sure the item is in perfect condition and ready to make another customer happy.

Go to the loyalty page in your account and redeem the amount of points. Be careful, you can only redeem points you earned. When you redeem your earned, you will receive a voucher which you can use at the checkout.