Shipping & Returns
Are the items you ordered and received not to your preference, or have you changed your mind?
At NØLSON you can return the purchased products within 14 days following date of receipt.
Let's make the return process clear
How to Return Your NØLSON Items
We’ve made returns simple. Just follow these steps:
Step 1: Register Your Return
- Visit our return portal.
- Fill out your details. If using the portal, it will generate a return form for you — print this out.
Step 2: Prepare Your Return Package
- Place the item(s) you’re returning in the original NØLSON packaging, along with the completed return form.
- Use the original shipping box, if possible.
- Do NOT write on or damage the box — we reuse them to reduce waste.
- Cover your own address details with the return label.
- Make sure the package is sealed securely.
Step 3: Attach the Return Label
- Stick the return label on the shipping box, not directly on the NØLSON product box.
- Make sure no other addresses are visible to avoid delivery issues.
Step 4: Ship Your Return
- Drop off your return at a PostNL location (if using our return portal).
- Keep your track & trace code as proof of return.
Step 5: Confirmation
- You’ll receive a confirmation email once the carrier and NØLSON have received your return.
Return Costs
- For returns within the Netherlands via our return portal, a €7,99 return fee will be charged when you register your return.
- If you choose your own carrier, you’ll cover the full return shipping cost.
- For international returns, standard shipping fees may apply.
Need help? Just reach out — we’re here to make the process easy.
We want you to be happy, and get your money back, but..
We can't pay you back if
the importance of a fast delivery
Shipping Within The Netherlands
We always try our best to ship your package as quickly as possible. Therefore we ship all shipments with PostNL within the Netherlands.
With our Track & Trace code you can easily track your shipment.
We ship orders on every business day, this means your package will most likely always arrive the next business day. In some cases it will happen that it takes up to 2-3 business days.
In the event that your shipment has not been received within this period of time, please contact us via info@nolson.nl.
Exchanging Items
Exchanging our products is possible. Exchanging is only possible if the products have not been used, washed or worn. If you want to exchange an item for a similar item in a different size or color, return the item with the fully completed return form and clearly indicate which item you wish to exchange.
If you have questions about a refund, please contact us here or at: info@nolson.nl
You can read our terms and conditions here.
Return Conditions
The following conditions apply to returning items:
- Items that have been used cannot be returned.
- Please do not damage or write on the box.
- Items must be returned in the original packaging with the tag or sticker still attached.
- The return-form should be filled out completely and correctly and be included with the returned items.
Nølson can require payment for items that have been damaged.
Refunds, By Payment Method
If you have returned items, the purchase amount will be refunded by the same payment method you used when ordering. See below for more information:
- Creditcard: the purchase amount is automatically returned to your credit card account within 1 to 4 weeks.
- PayPal: automatically processes Refunds.
- Bancontact/Mister Cash: the amount is returned to the relevant account within 2 business days.
- SOFORT Banking: the amount is returned to the relevant account within 4 business days.
- Giropay: the amount is returned to the relevant account within 2 to 4 business days.
- Ideal: the amount is returned to the relevant account within 2 business days.