Follow these simple steps for returning items:
• Visit the Return Portal or download the Return Form.
• Fill out the form.
• A return form will be presented to you by the portal, print that.
• Include the return-form with the item you’re sending back towards us.
• Return the item in the original Nølson packaging.
• Pack the item in the originally delivered packaging.
• Cover your own address details with the label of the carrier that you have chosen. Make sure the package is closed well.
• Please do not damage or write on the packaging/box.
• To return your NØLSON items we charge a return fee of €3,99 for shipments within NL. This €3,99 fee will be charged as soon as you register your return within our returns portal. This reduced rate only applies if you send your return via our returns portal.If you wish to return using another carrier, you will be charged the full direct cost of the return. For international return shipments normal shipping fee could apply on your shipment.
• Step 1: Put the items you want to return back in the box together with the return form. If you do not include a return form, unfortunately your return cannot be processed.
Step 2: Stick the return sticker on the packaging of the box. *Pay attention to the environment: do not stick the return sticker directly on the box, do not write on the box, do NOT damage the box. This is because this box can be reused. Make sure no other addresses are visible to avoid confusion with the carrier.
Step 3: Return the box to a PostNL location near you.
Step 4: Keep the track and trace code you get at the checkout when you drop off the parcel.
You will receive a confirmation email after the carrier has received your returned items and after Nølson has received the returned item(s).