Terms & Conditions

NØLSON – NICOTEX B.V.

Last updated: 4 November 2026

These Terms & Conditions apply to purchases made through the NØLSON online store at www.nolson.nl.

Please read these Terms & Conditions carefully before placing an order. They explain your rights and obligations as a customer, as well as the conditions under which NØLSON sells and delivers its products.

Nothing in these Terms & Conditions limits or excludes any mandatory consumer rights granted under applicable Dutch or European law.

Article 1 – Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

Consumer: A natural person acting for purposes outside their trade, business, craft or profession.

Trader: NICOTEX B.V., operating under the brand name NØLSON.

Website: The online store operated by NØLSON at www.nolson.nl.

Product: Any physical item offered for sale through the Website.

Agreement: A distance sales contract concluded between NØLSON and a Consumer.

Distance Contract: An agreement concluded through an organised system for distance sales without the simultaneous physical presence of NØLSON and the Consumer.

Right of Withdrawal: The statutory right of a Consumer to cancel an eligible distance contract within the applicable withdrawal period without providing a reason.

Withdrawal Period: The statutory period during which a Consumer may exercise the Right of Withdrawal.

Durable Medium: Any medium that enables information to be stored and reproduced unchanged for future reference, including email.

Day: A calendar day, unless expressly stated otherwise.

Article 2 – Identity of the Trader

The Website is operated by:

NICOTEX B.V.
Trading as NØLSON

Gerard Douplein 2
1072 VE Amsterdam
The Netherlands

Chamber of Commerce (KvK): 76687198
VAT identification number: NL860748911B01

Email: info@nolson.nl
Telephone: +31 (0)6 4882 0636
Website: https://nolson.nl

For customer service, questions about orders, returns, complaints or statutory warranty claims, please contact us using the details above.

Article 3 – Applicability

3.1. These Terms & Conditions apply to all offers made by NØLSON through the Website and to all Agreements concluded between NØLSON and Consumers through the Website.

3.2. The applicable Terms & Conditions are made available before the Consumer concludes an Agreement and can be accessed, saved and reproduced.

3.3. By placing an order, the Consumer confirms that they have had the opportunity to review these Terms & Conditions.

3.4. Where additional conditions apply to a particular product, promotion or service, these will be communicated clearly before purchase.

3.5. Additional conditions must not restrict the Consumer's mandatory statutory rights.

3.6. If any provision of these Terms & Conditions is invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

3.7. These Terms & Conditions primarily govern online purchases by Consumers. Purchases made directly in a physical store may be subject to different voluntary exchange and return arrangements, without prejudice to statutory warranty rights.

3.8. These Terms & Conditions do not automatically apply to business-to-business transactions unless expressly agreed.

Article 4 – Products and Offers

4.1. NØLSON aims to provide accurate, clear and complete information about the products offered on the Website.

4.2. Product descriptions include relevant characteristics such as materials, sizing, colours and other information reasonably necessary to make an informed purchasing decision.

4.3. Product photographs are intended to provide a faithful representation of the items offered. Minor colour differences may occur due to screen settings, lighting or photography. Such differences do not affect the Consumer's statutory rights if the delivered product does not conform to the Agreement.

4.4. Offers are subject to any expressly stated validity period, availability restrictions or applicable conditions.

4.5. NØLSON is not bound by an obvious pricing or product-description error where the Consumer knew or reasonably should have understood that an error had occurred.

4.6. Where an order cannot be fulfilled due to unavailability, NØLSON will inform the Consumer without undue delay and arrange reimbursement of any payments received for the unavailable products.

4.7. NØLSON will not substitute an ordered product with a different product without the Consumer's agreement.

4.8. Any sustainability, environmental, durability or product-quality claims made by NØLSON must be accurate, substantiated and consistent with applicable consumer protection legislation.

Article 5 – Conclusion of the Agreement

5.1. The Consumer can place an order by selecting the desired products, adding them to the shopping cart and completing the checkout process.

5.2. Before completing the order, the Consumer will be given the opportunity to review and correct relevant order details.

5.3. The checkout process will clearly communicate the essential product characteristics, total price, delivery charges, applicable payment options and any other mandatory pre-contractual information.

5.4. The final ordering step will clearly indicate that placing the order creates a payment obligation.

5.5. An Agreement is concluded when the Consumer's order has been accepted by NØLSON.

5.6. NØLSON will confirm the Agreement electronically within a reasonable period. The confirmation will include relevant order details and the information required by law on a durable medium.

5.7. NØLSON may refuse an order where there are lawful and objectively justified grounds, including demonstrable fraud, product unavailability or an obvious error. Where payment has already been received and the Agreement is not concluded or is lawfully cancelled, the relevant amount will be refunded without undue delay.

5.8. NØLSON uses appropriate technical and organisational measures to protect electronic transactions and personal data.

5.9. The Consumer remains responsible for providing accurate contact, delivery and payment information.

Article 6 – Prices, Taxes and Promotions

6.1. Product prices displayed on the Website for Consumers include applicable VAT, unless expressly and lawfully indicated otherwise.

6.2. Any applicable shipping charges, customs-related charges known to NØLSON, payment charges permitted by law or other mandatory additional costs will be communicated before the Consumer completes the order.

6.3. NØLSON will not impose additional charges that have not been properly disclosed and agreed where required by law.

6.4. Product prices may change over time. A change to the listed price does not affect an Agreement that has already been concluded, except where otherwise expressly agreed and legally permitted.

6.5. Discount announcements, reference prices and promotional offers comply with applicable pricing legislation.

6.6. Where an advertised price reduction is subject to the Dutch 30-day reference-price rule, NØLSON will use the legally required reference price, subject to any applicable statutory exceptions.

6.7. Promotional codes, loyalty vouchers and special offers may be subject to clearly communicated conditions, including validity periods, eligible products and permitted combinations.

6.8. Promotional conditions will not exclude or limit mandatory statutory rights.

6.9. Where products are shipped outside the European Union, import duties, taxes or customs clearance charges may apply. The Consumer will be informed before purchase of applicable charges where these can reasonably be calculated, or of the possibility that additional charges may arise where their amount cannot reasonably be determined in advance.

Article 7 – Payment

7.1. Available payment methods are displayed during checkout.

7.2. Payments are processed through the payment service providers available through the Website.

7.3. NØLSON will not require Consumers to make an advance payment exceeding 50% of the purchase price where doing so would conflict with mandatory Dutch consumer law.

7.4. Consumers may voluntarily choose to pay the full purchase amount in advance, where that option is available.

7.5. A legally compliant payment alternative allowing at least 50% of the purchase price to be paid upon or after delivery will be made available where required by Dutch law.

7.6. Payment obligations and applicable deadlines are communicated before the Agreement is concluded.

7.7. If a Consumer fails to pay an amount when due, NØLSON may request payment and charge statutory interest where the legal conditions are met.

7.8. Before charging extrajudicial collection costs to a Consumer, NØLSON will provide the legally required payment notice and allow at least the statutory 14-day payment period to expire, calculated in accordance with Dutch law.

7.9. Any collection costs will comply with the applicable statutory limits.

7.10. Payment service providers may apply their own terms to the selected payment service. Those terms do not diminish the Consumer's statutory rights against NØLSON.

Article 8 – Delivery and Shipping

8.1. NØLSON will exercise reasonable care when receiving, processing and dispatching orders.

8.2. Products are delivered to the address provided by the Consumer, unless another delivery arrangement has been agreed.

8.3. NØLSON aims to deliver orders within the delivery timeframe communicated during checkout.

8.4. Unless a different delivery period has been expressly agreed, NØLSON will deliver accepted orders within 14 calendar days, consistent with its stated contractual delivery commitment.

8.5. Any next-day delivery indication applies only under the conditions clearly communicated for that service, including applicable order cut-off times, delivery areas and carrier limitations.

8.6. Where delivery is delayed, NØLSON will inform the Consumer as soon as reasonably possible.

8.7. If NØLSON fails to deliver within the agreed period, the Consumer may require delivery within an additional appropriate period, except where applicable law permits immediate termination of the Agreement.

8.8. If NØLSON does not deliver within that additional period, or if immediate termination is legally justified, the Consumer may terminate the Agreement in accordance with applicable law.

8.9. Following a lawful termination for non-delivery, NØLSON will reimburse payments received in accordance with its statutory obligations, without undue delay.

8.10. The risk of loss or damage to products remains with NØLSON until the Consumer, or a third party designated by the Consumer other than the carrier, acquires physical possession of the goods.

8.11. Where the Consumer independently commissions a carrier that was not offered by NØLSON, risk may transfer when the goods are handed to that carrier, as permitted by law.

8.12. Nothing in this Article limits the Consumer's mandatory rights concerning non-delivery, delayed delivery or defective goods.

Article 9 – Statutory Right of Withdrawal

9.1. A Consumer who purchases eligible products through the Website has the statutory right to withdraw from the Agreement within 14 days without providing a reason.

9.2. The withdrawal period normally expires 14 days after the day on which the Consumer, or a third party designated by the Consumer other than the carrier, receives the product.

9.3. Where multiple products forming part of a single order are delivered separately, the withdrawal period generally begins after receipt of the last product, subject to the applicable statutory rules.

9.4. The Consumer may also exercise the Right of Withdrawal before receiving the products.

9.5. To exercise the Right of Withdrawal, the Consumer must inform NØLSON of their decision through an unequivocal statement.

9.6. Withdrawal may be communicated through:

• Email to info@nolson.nl

• The statutory online withdrawal function provided on the Website

• The model withdrawal form included at the end of these Terms & Conditions

• Another clear statement communicated to NØLSON

9.7. The NØLSON return portal is available at:

https://nolson.returnless.com/en/

9.8. The return portal is offered as a convenient way to organise a return. Use of this portal is not mandatory to exercise the statutory Right of Withdrawal.

9.9. The Website also provides the legally required online withdrawal function, allowing Consumers to submit and confirm their withdrawal electronically without unnecessary barriers.

9.10. Where the Consumer exercises withdrawal using the online withdrawal function, NØLSON will provide the legally required acknowledgement on a durable medium without undue delay.

9.11. The Consumer meets the withdrawal deadline if they send their withdrawal notification before the applicable period expires.

9.12. If NØLSON fails to provide mandatory withdrawal information, the withdrawal period may be extended in accordance with applicable law.

9.13. The Right of Withdrawal also applies to products purchased during sales and promotional campaigns, unless a specific statutory exception applies.

Article 10 – Returning Products After Withdrawal

10.1. Following a valid withdrawal, the Consumer must return or hand over the products without undue delay and no later than 14 days after notifying NØLSON of the withdrawal, unless NØLSON has offered to collect them.

10.2. The deadline is met if the Consumer dispatches the products before the 14-day return period expires.

10.3. Consumers are entitled to inspect and try on products to the extent necessary to establish their nature, characteristics and functioning, as they reasonably could in a physical store.

10.4. For clothing, this means that Consumers may ordinarily inspect the material, assess the fit and try on the garment.

10.5. Consumers are responsible only for any diminished value resulting from handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the products, subject to the applicable statutory conditions.

10.6. Examples of handling that may cause diminished value include wearing clothing beyond ordinary fitting, washing it, staining it or otherwise causing avoidable damage.

10.7. Opening ordinary packaging, trying on clothing or removing a non-essential packaging element does not automatically invalidate the statutory Right of Withdrawal.

10.8. Consumers are encouraged to return products in their original packaging with any available tags and accessories, where reasonably possible. These recommendations are not absolute conditions for exercising statutory withdrawal rights.

10.9. Where legally justified, NØLSON may claim compensation for demonstrable diminished value. Any such compensation must be reasonable and proportionate.

10.10. Consumers are encouraged to package returns securely and retain proof of postage.

10.11. The Consumer generally bears the risk associated with transporting a return using a carrier independently selected by the Consumer, subject to applicable law and any arrangements made by NØLSON.

10.12. Return parcels should be sent to the Netherlands return address disclosed by NØLSON before purchase and in the applicable return instructions:

[INSERT VERIFIED NETHERLANDS RETURN ADDRESS BEFORE PUBLICATION]

10.13. This return address may differ from NØLSON's registered business address. Consumers should not be required to use a particular returns service where an alternative lawful method is available.

Article 11 – Return Shipping Costs

11.1. Unless NØLSON expressly agrees to cover them, Consumers are responsible for the direct costs of returning products following an ordinary change-of-mind withdrawal, provided they were clearly informed of this obligation before purchase.

11.2. For returns within the Netherlands, NØLSON currently offers an optional prepaid return shipping label through its return portal for €7.99.

11.3. The return-label charge is a charge for the optional return shipping service. It must not include an unlawful administration, handling or restocking fee.

11.4. Consumers may arrange their own return shipment at their own expense using an appropriate carrier, subject to reasonable requirements for safe return delivery.

11.5. For international returns, applicable direct return shipping charges depend on the shipping provider, destination and service selected.

11.6. If NØLSON failed to inform the Consumer properly before purchase that direct return shipping costs would be borne by the Consumer, NØLSON will bear those costs where required by law.

11.7. Where a return is necessary because a product is defective, incorrect or otherwise fails to conform to the Agreement, NØLSON will bear the reasonable return or collection costs in accordance with the statutory warranty rules.

Article 12 – Refunds Following Withdrawal

12.1. When a Consumer validly withdraws from the Agreement, NØLSON will reimburse the relevant payments received for the withdrawn products.

12.2. Where the Consumer withdraws from the entire order, reimbursement includes the original standard delivery costs paid to NØLSON.

12.3. If the Consumer selected a more expensive delivery method than the least expensive standard delivery method offered, NØLSON is not required to refund the additional cost of that premium delivery method.

12.4. Where only part of an order is returned, NØLSON is generally not required to refund the original delivery charge for the remaining order.

12.5. Reimbursement will be made without undue delay and no later than 14 days after NØLSON receives the Consumer's withdrawal notification.

12.6. NØLSON may withhold reimbursement until it has received the returned goods or until the Consumer has provided evidence that the goods were sent back, whichever occurs first, unless NØLSON has offered to collect the goods.

12.7. Refunds will be made using the same payment method used for the original transaction unless the Consumer expressly agrees to another method.

12.8. NØLSON will not charge fees for making a statutory refund.

12.9. Store credit or gift vouchers may be offered as an alternative only where the Consumer voluntarily and expressly agrees. They will not be imposed instead of a monetary refund required by law.

12.10. The time taken for a refunded amount to appear in the Consumer's account may depend on the payment service provider or bank. This does not alter NØLSON's statutory obligation to process reimbursement within the applicable deadline.

12.11. Any lawful deduction for diminished value will be assessed in accordance with Article 10 and applicable consumer protection law.

Article 13 – Exclusions from the Right of Withdrawal

13.1. The statutory Right of Withdrawal does not apply where a valid exception under applicable law exists.

13.2. Depending on the product and circumstances, exceptions may include:

• Products made to the Consumer's individual specifications or clearly personalised.

• Sealed products that are unsuitable for return for genuine health protection or hygiene reasons, where the seal has been broken after delivery and the statutory conditions are met.

• Other categories specifically excluded by applicable mandatory law.

13.3. Ordinary clothing sold in standard sizes is not automatically excluded from withdrawal merely because a size or colour was selected.

13.4. NØLSON will clearly communicate any applicable statutory exclusion before the purchase is concluded.

13.5. Products sold at discounted prices, during sales or as part of a promotion remain eligible for statutory withdrawal unless a valid legal exception applies.

13.6. The removal of an ordinary clothing tag or opening of standard packaging does not, by itself, establish a statutory exception to the Right of Withdrawal.

Article 14 – Exchanges and Voluntary Returns

14.1. In addition to statutory consumer rights, NØLSON may offer voluntary exchange or return options.

14.2. Any voluntary return arrangements will be described in the Shipping & Returns information available on the Website.

14.3. Direct exchanges are not currently processed through the online return portal. Consumers may return eligible products and place a separate order for the desired size or colour.

14.4. Where available, exchanges may also be arranged at the NØLSON physical store in Amsterdam, subject to the communicated store policy.

14.5. NØLSON may offer store credit or vouchers as a voluntary option, but Consumers retain their right to statutory monetary reimbursement where applicable.

14.6. Conditions for voluntary return or exchange services may differ from statutory withdrawal requirements.

14.7. These voluntary conditions do not limit or replace rights concerning withdrawal, defective goods or statutory conformity.

Article 15 – Legal Guarantee and Product Conformity

15.1. NØLSON is responsible for supplying products that conform to the Agreement and meet the requirements of applicable Dutch consumer law.

15.2. Products must possess the characteristics, functionality, quality and durability that Consumers may reasonably expect, taking into account the product description, price, nature of the goods and other relevant circumstances.

15.3. Dutch statutory conformity rights are not restricted to a fixed two-year period. The duration of protection depends on what can reasonably be expected from the product and the applicable legal rules.

15.4. Where a product does not conform to the Agreement, the Consumer may be entitled to an appropriate remedy under the Dutch Civil Code.

15.5. Depending on the circumstances and statutory requirements, remedies may include:

• Repair of the product

• Replacement of the product

• An appropriate price reduction

• Termination of the Agreement and reimbursement

15.6. Repair or replacement under statutory conformity rules must be provided without charge, within a reasonable period and without significant inconvenience to the Consumer, as required by law.

15.7. The Consumer may be entitled to price reduction or termination where repair or replacement is unavailable, unsuccessful, refused or otherwise fails to satisfy applicable statutory requirements.

15.8. Ordinary wear and tear, accidental damage caused by the Consumer, misuse or failure to follow reasonable care instructions do not automatically constitute product non-conformity.

15.9. Any commercial guarantee offered by NØLSON or a manufacturer is additional to the Consumer's statutory rights and does not replace or restrict them.

15.10. Consumers are encouraged to report product defects promptly after discovering them. A notification made within two months of discovery is considered timely under Dutch consumer law. A later notification will be assessed according to the applicable legal requirements.

15.11. To report a defective or non-conforming product, Consumers may contact info@nolson.nl and provide relevant order information and a description of the issue.

15.12. NØLSON will provide legally required information concerning statutory conformity rights and applicable commercial guarantees, including the mandatory European harmonised guarantee notice and, where applicable, the relevant commercial durability guarantee label.

Article 16 – Retention of Title

16.1. Ownership of delivered products remains with NØLSON until the Consumer has fulfilled the payment obligations for which retention of title is legally permitted.

16.2. This provision does not affect the statutory rules concerning the transfer of risk or the Consumer's mandatory rights in relation to defective or non-conforming goods.

16.3. Retention of title will be exercised only to the extent permitted under Dutch law.

Article 17 – Complaints and Customer Service

17.1. NØLSON aims to handle customer complaints carefully, fairly and within a reasonable period.

17.2. Complaints concerning products, orders, delivery, payments or customer service may be submitted to:

info@nolson.nl

17.3. Consumers are encouraged to provide a clear description of the complaint together with relevant order information.

17.4. NØLSON aims to respond to complaints within 14 days of receipt.

17.5. If a complaint requires more time to investigate, NØLSON will, where reasonably possible, acknowledge receipt within that period and provide an indication of when a substantive response can be expected.

17.6. A Consumer's statutory warranty or other legal rights are not forfeited merely because a complaint is not submitted within an administrative deadline stated by NØLSON.

17.7. Where a complaint cannot be resolved directly, the Consumer retains the right to pursue available legal remedies or an applicable alternative dispute resolution procedure.

Article 18 – Liability

18.1. NØLSON is responsible for fulfilling its obligations under the Agreement in accordance with applicable law.

18.2. Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be prohibited under mandatory consumer protection law.

18.3. NØLSON does not exclude liability for damage resulting from intent, deliberate recklessness or other circumstances where liability cannot lawfully be excluded.

18.4. NØLSON is not responsible for damage caused solely by improper use of a product by the Consumer where NØLSON has not breached any applicable duty.

18.5. Where circumstances outside NØLSON's reasonable control affect delivery or performance, NØLSON will inform the Consumer as appropriate and comply with the applicable statutory rules.

18.6. Circumstances beyond NØLSON's control do not automatically remove or restrict a Consumer's statutory rights to delivery, termination, reimbursement or other remedies.

Article 19 – Privacy and Personal Data

19.1. NØLSON processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

19.2. Information concerning the collection, use, sharing, retention and protection of personal data is provided in the NØLSON Privacy Policy.

19.3. The Privacy Policy is available on the Website.

19.4. Consent to optional marketing or tracking activities is managed separately where legally required and is not a condition of purchasing products.

Article 20 – Loyalty Programme and Promotional Benefits

20.1. NØLSON may offer a loyalty programme through which eligible customers can earn points, receive rewards and access membership benefits.

20.2. Participation in the loyalty programme is voluntary and may be subject to separate programme conditions that are made available to participants.

20.3. Points, rewards, vouchers and membership benefits may be subject to eligibility requirements, validity periods and other clearly communicated rules.

20.4. NØLSON will not retrospectively remove rewards or materially alter accrued contractual rights in a manner contrary to applicable law.

20.5. Where an order giving rise to loyalty points is refunded or validly withdrawn, associated points or rewards may be adjusted in accordance with the disclosed loyalty programme rules and applicable law.

20.6. Nothing in the loyalty programme restricts statutory rights relating to withdrawal, refunds or product conformity.

Article 21 – Applicable Law and Disputes

21.1. Agreements concluded between NØLSON and Consumers are governed by Dutch law.

21.2. Where a Consumer habitually resides in another country and mandatory consumer protection rules of that country apply under applicable international private law, this choice of Dutch law does not deprive the Consumer of those mandatory protections.

21.3. Disputes will be submitted to a court having jurisdiction under applicable national and international rules.

21.4. Consumers residing in another EU Member State retain any mandatory jurisdictional protections available under applicable European law.

21.5. NØLSON encourages Consumers to contact customer service first in an effort to resolve complaints amicably. This does not restrict access to a competent court or other legally available remedies.

21.6. If NØLSON participates in a recognised alternative dispute resolution procedure, relevant information about that procedure will be provided as required by law.

Article 22 – Amendments to These Terms & Conditions

22.1. NØLSON may update these Terms & Conditions to reflect changes in legislation, business operations or services.

22.2. Updated Terms & Conditions will be published on the Website with an updated revision date.

22.3. Unless otherwise validly agreed, amendments apply only to Agreements concluded after the updated Terms & Conditions become effective.

22.4. Amendments will not retrospectively reduce rights already acquired by Consumers under existing Agreements or applicable mandatory law.

22.5. Where a provision conflicts with mandatory consumer protection legislation, the applicable statutory provision will prevail.

Article 23 – Contact Information

For questions concerning these Terms & Conditions, an order, a return, a refund, a complaint or statutory warranty rights, please contact:

NØLSON – NICOTEX B.V.

Gerard Douplein 2
1072 VE Amsterdam
The Netherlands

Email: info@nolson.nl
Telephone: +31 (0)6 4882 0636
Website: https://nolson.nl

Appendix A – Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the Agreement. Using this form is optional; you may also notify NØLSON through any other legally valid withdrawal method.

To:

NICOTEX B.V. (NØLSON)
Gerard Douplein 2
1072 VE Amsterdam
The Netherlands

Email: info@nolson.nl

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Product(s): __________________________________

Order number: ________________________________

Ordered on: __________________________________

Received on: _________________________________

Consumer name: ______________________________

Consumer address: ____________________________

Email address: _______________________________

Date: ________________________________________

Signature: ___________________________________

(Signature required only if this form is submitted on paper.)

You do not need to give a reason for withdrawal.

For information about returning the goods, visit:

https://nolson.nl/pages/shipping-and-returns

You may also contact info@nolson.nl for assistance.

End of Terms & Conditions

NØLSON – NICOTEX B.V.
Amsterdam, the Netherlands
Version: 4 November 2026